Your business may be owed money due to mis-sold energy contracts...

We've helped businesses make claims ranging from £2,000 to £1,8000,00.

Benefits Direct About Us

Have you been mis-sold to?

Millions of UK businesses regularly use an energy broker to source their business energy needs, acting as a middleman between you and the supplier.


If you’ve used an energy broker, they may have added hidden commission into your energy contracts without clearly explaining it.


Energy brokers legally have to disclose any commissions earned, but many have made misleading statements or concealed their financial incentives over the years.


Over 90% of the businesses we’ve spoken to have used an energy broker, and our average claim is over £25,000, with some enterprises entitled to millions of pounds in energy compensation.


We believe upwards of 2 million businesses are entitled to compensation, and we’re here to make your energy claim as easy as possible.

Calculate your claim

How are energy brokers mis-selling?

Did your energy broker tell you how much they made from arranging your business contract? In our experience, most don’t, and there’s a good reason. Brokers know that if they had to disclose fully, they would not make anything like the kind of commissions they do if they were transparent; after all, would you sign up for a deal if you knew a significant chunk of your bill was going to your broker?



They may even have told you that the service was free or that the broker got their commission from the supplier as an “introducers fee”, or words to that effect. Typically, most brokers receive their commission directly from the supplier they place you with, which is built into the unit price they arrange for you. Often, this is not disclosed to the customer.

Here's an example of how it works

Our average claim looks a little like this:


Contract 1: Gas
Contract Length: 2 Years
Energy Broker Rate (Uplift): 1 p/kWh
Annual Consumption: 523,151
Energy Broker Commission: £10,463.02


Contract 2: Electricity
Contract Length: 5 Years
Energy Broker Rate (Uplift): 0.4 p/kWh
Annual Consumption: 764,894
Energy Broker Commission: £15,297.88


Total Combined Commission: £25,760.90

Business Energy claims are comprised of Legal and energy experts with over 150 years of experience within their fields, which allows us to identify if you have been mis-sold too quickly, and, if so, recover that money on your behalf.


The process is very straightforward and hassle-free. All we need is a few bits of information to get started and process your claim:

  • The name of the broker you used
  • Copies of supply contracts or, if you don't have these, copies of invoices


Once we have your details, we will start valuing your claim and liaising with the broker and supplier on your behalf. We will keep you fully updated on the claim's progress and answer any questions you may have.

Calculate your claim

These are the most common comments we receive around Energy Broker mis-selling:

  • But my broker saved me money!

    This is often the case, but this does not determine whether or not you have a claim. In many circumstances, it is conceivable that a broker can save you money because of the excessive deal you were on previously. However, a substantial amount of hidden commission can still result in a claim.

  • Why is the term of the contract so important?

    Usually, brokers tend to persuade clients to take a longer-term contract than the short term and, in doing so, claim that the market is likely to increase during this time. However, brokers are motivated to sell longer-term contracts, which are more appealing to them because the commission is multiplied by the length of the contract, usually representing a more significant claim amount.

  • Surely if this was the case the regulator would step in?

    Unfortunately, energy brokers are not regulated, and OFGEM has no powers (at present) to deal with them. We are pushing the likes of OFGEM, Citizens Advice etc., to enforce a code of practice and regulate the industry. Still, in the absence of regulation, we are looking to push for financial redress for businesses that have been mis-sold.

  • I’m sure that if they didn’t tell me how much they earned it wouldn’t be much anyway?

    That could be the case, and usually, clients perceive that brokers earn a negligible sum that does not affect their energy costs. However, our average claim amount is over £25,000, which can extend to significantly higher. Our experience tells us that clients are usually shocked to find the true extent of the undisclosed commission amounts.

  • My financial director checked everything, there’s no way they could have been mis-sold to!

    Because of the misrepresentations that can be made and the way in which brokers can mislead, even the most astute finance directors and teams can be mis-sold.

  • Brokers aren’t charities, they may not have told me about their commissions but I assume it’s there!

    We completely agree. Ultimately energy brokers are businesses and ought to be paid. However, generally, brokers are paid by adding a margin to your rates which can occupy a significant proportion of your energy spend. According to the duties they owe to you, they ought to fully and frankly disclose this to you and the amount of their commission.

Calculate your claim

Select ' Energy Claim' on the form below: